Customer Manager

Founded in 1927, Acosta has grown from a local food broker to become the leading outsourced sales and marketing agency serving consumer packaged goods companies and retailers across the United States and Canada.

Customer Manager (Category Management)**

The Customer Manager is responsible for the management of the assigned principals' business (division and/or geographic), within designated "customer accounts". Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

• Deliver principals' objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost.
• Develop a Customer Business Plan that will deliver the principals' business priorities.
• Personally call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.
• Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earnings, etc.). Oversee all manufacturers' expenditures at the customer.
• Achieve ompetitively superior in-store presence in the assigned stores.
• Personally call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers.
• Manage manufacturers' trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.
• Operate within the designated budget.
• Pro-actively communicate with key principals.
• Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).
• Effectively use knowledge of customer, market and principal-involve marketing, technology and administrative resources to accomplish objectives.
• Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology and administration).
• Pro-actively share information and customer/principal information with other team members to build organization capacity.
• Utilize computer systems and technology to achieve the objectives of the Customer Business Plan.
• Develop and maintain skill levels to support the use of Acosta communication systems.
• Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.
• Complete special projects as requested.

General Qualifications:

• Bachelor of Arts Degree or equivalent work experience.
• A minimum of six months of relevant experience in retail (CPG industry), marketing, space management and/or resets.
• Sales administration or finance experience preferred.
• Expertise in MicroSoft software: PowerPoint, Excel, Word and Outlook and thorough knowledge of web based applications.
• Must have excellent presentation and communication skills.
• Must be able to handle multiple projects simultaneously.
• This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.

Please apply to be considered for current and future opportunities