Customer Account Manager

Aaron’s, Inc. (NYSE: AAN) is a specialty retailer serving consumers through the sale and lease ownership of furniture, consumer electronics, computers, home appliances, and accessories in over 1,900 Company-operated and franchised stores in the United States and Canada

As a Customer Account Manager, you will be essential in helping our customers achieve ownership by providing individualized attention in managing the customer accounts department (responsible for customer renewal payments) and achieving company standards on non-renewal closing percentages. Additional Customer Account Managers help support the overall needs of the store by assisting other associates and acting as key holder in the store manager’s absence. At Aaron’s, you are making a difference—your dedicated attention to each customer helps bring the closer to our mutual goal of ownership. Come see why the difference is personal at Aaron’s, connect with us today!

Job Duties

• Personally support every customer to Own it.
• Manage the collections process
• Counsel customers to gain timely lease/merchandise renewals
• Confirm customer identification, collect money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Monitor customer payment history and habits and make recommendations to support the customer to ownership

Customer Care and Service

• Maintain customer contact over the phone and through home visits
• Update customer information and maintain accuracy

Store Operations

• Achieve monthly account goals
• Review and close lease agreements with customers
• Act as key holder as necessary

Other Duties

• Facilitate returns in collaboration with store manager
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Additional responsibilities as assigned by management

• Two years of college or two years of previous management experience
• Good communication and interpersonal relationship skills
• Position routinely requires lifting & loading up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Valid driver’s license
• Good organizational skills
• Maintain professional appearance
• Strong telephone manners