Customer Service Representative

Headquartered in Atlanta, Aaron's, Inc. (NYSE: AAN) is a leader in the sales and lease ownership and specialty retailing of furniture, consumer electronics, home appliances and accessories, and currently has more than 2,000 Company-operated and franchised stores in 47 states and Canada. Progressive Leasing, a leading virtual lease-to-own company, provides lease-purchase solutions through approximately 17,000 retail locations in 46 states.

As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers.

• Personally support every customer to Own it.
• Customer Care & Service
• Drive Sales through building authentic relationships with customers
• Assist customers on the showroom floor
• Accept & process current customer payments
• Assist with store sales by in store marketing
• Input customer information into the store computer for new lease agreements
• Update customer information & account status in the store’s computer system
• Manage cash transactions with customers
• Administrative Assistance
• File & maintain customer folders and records
• Answer incoming telephone calls
• Maintain regularly mailing campaign
• Process order forms and references

Additional duties

• Maintain the appearance & organization of the customer transaction counter
• Assist in the maintenance of the showroom through cleaning, organizing & merchandising
• Additional duties as assigned by management

• High school diploma or equivalent
• Excellent interpersonal skills are required for daily customer contact
• Working knowledge of electronic products (appliances, computers, etc.)
• Strong sales skills- showroom and telephone
• Position may require lifting up to 50 lbs. without help
• Excellent telephone manners
• Strong communication skills
• Strong computer skills
• Maintain professional appearance