Technical Software Support Representative

The Company Matters How did we get to be the leading provider of real estate software and web solutions for appraisers, agents, mortgage professionals, inspectors and more — and how are we different from the rest?

It’s not a dead end job -- we promote from within Your team is bright and dedicated -- if you’re the same, you’ll fit right in Product development, testing, sales, marketing and executives all sit out in the open Rotation programs so you can work for short sprints in other departments without prior training We’re always learning, so you’ll enjoy structured training and defined paths for advancement

• Supporting our software products used by real estate appraisers and agents
• Diagnosing and resolving software problems caused by varied and unique environments
• Answering how-to questions from people who rely on your calm expertise
• Troubleshooting MS Windows™ operating systems, anti-virus products, PC hardware and more
• Applying standard, approved diagnostic utilities to aid in troubleshooting
• Providing guidance and assistance using other software products we provide
• Documenting conversations and issues in a succinct and detailed manner
• Suggesting changes for product enhancement and correction
• Advocating between our customers and our software development staff

• Strong customer service skills -- over the phone or in person
• Strong multi-tasking and problem-solving skills
• A positive attitude with the ability to diffuse stressful situations
• A drive to learn new skills quickly and be easily adaptable to change
• Previous experience diagnosing computer software problems will be a huge plus